Technical Services Manager – Data Centre Operations (Johor Bahru, Shift-Based)

Shift: 12-hour shift schedule (rotating)

About the Role
A leading global data centre operator is seeking an experienced Technical Services Manager to oversee a critical facility in Johor Bahru. This hands-on position plays a key role in ensuring continuous uptime, regulatory compliance, and high-quality service delivery to clients.

Working closely with internal teams and external vendors, you’ll take ownership of a section of the site or a portfolio of customers, ensuring optimal performance across technical, maintenance, and operational areas.

Key Responsibilities

• Act as the primary liaison with onsite facility management and third-party service vendors (including security, FM, and soft services)
• Oversee planned and reactive maintenance, ensuring compliance with all safety, operational, and change management protocols
• Support customer requirements by coordinating power, connectivity, and installation services
• Monitor and report on vendor performance, initiating improvements where necessary
• Lead minor capital improvement projects, including vendor selection and onsite delivery
• Conduct routine inspections of critical infrastructure and property, supported by the Building Services Manager
• Ensure all activities meet regulatory, health & safety, and accreditation requirements (e.g. ISO, ISMS, PCI, SOC2)
• Support ongoing construction and commissioning efforts to ensure design and installation align with operational expectations
• Provide operational leadership during incidents and emergency events
• Maintain inventory controls, oversee procurement of necessary parts and consumables
• Manage site-level metrics and reporting, including incident reports, risk assessments, and root cause analyses

What You Bring

• Solid background in mechanical and/or electrical systems within data centres, critical facilities, or high-tech environments
• Strong communicator fluent in English and Bahasa Malaysia (Mandarin is a plus)
• Competent in reading and interpreting electrical single-line diagrams
• Skilled in managing outsourced service providers and vendor contracts
• Experience with CMMS systems, BMS platforms, and customer service portals
• Familiar with developing and reviewing technical documentation such as MOPs, SOPs, and incident reports
• A proactive, solutions-focused mindset with flexibility to adapt in a fast-paced environment
• Strong stakeholder engagement skills with the confidence to lead meetings and discussions

Work Environment

• Based full-time at a secure data centre facility in Johor Bahru
• 12-hour shift pattern with clear escalation and support structures
• Collaborative environment focused on operational excellence and continuous improvement